Last updated: July 2026

Delivery

Delivery Area

Fille au Pluriel Limited currently delivers throughout Great Britain.

At this time, we do not deliver to Northern Ireland.

We reserve the right to modify our delivery areas at any time.

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next Business Day.

Customers will receive an email confirmation once their order has been dispatched.

Dispatch

All orders are dispatched from fulfilment facilities located within the United Kingdom.

To provide an efficient service, Fille au Pluriel Limited works with authorised logistics and fulfilment partners.

Depending on stock availability, products from the same order may occasionally be dispatched separately.

Delivery Times

Estimated delivery times are displayed during the checkout process.

Delivery times are estimates only and cannot be guaranteed.

Delays caused by events outside our reasonable control (including courier delays, severe weather or transport disruption) do not entitle Customers to compensation.

Delivery Charges

Delivery charges are calculated during checkout.

Where applicable, free delivery will be automatically applied once the minimum qualifying order value has been reached.

Any additional delivery charges will be clearly displayed before payment.

Receiving Your Order

Customers are encouraged to inspect their parcel upon delivery.

If the parcel appears damaged, Customers should:

• inform the delivery driver where possible;
• take photographs of the parcel before opening it;
• retain all packaging materials;
• contact our Customer Service team as soon as possible.

Missing or Damaged Items

If an item is missing, damaged or incorrect, Customers should notify us within three (3) Business Days of delivery.

Please include:

• your order number;
• photographs of the products and packaging;
• a description of the issue;
• the batch or lot number where available.

This information allows us to investigate the matter quickly with our fulfilment partners.

Returns

Before Returning Products

Returns are accepted only after prior written approval from Fille au Pluriel Limited.

Before sending any products back, please contact:

contact@filleaupluriel.co.uk

Unauthorised returns may be refused.

Return Conditions

Where a return has been approved, products must:

• be unused;
• remain unopened;
• be in their original packaging;
• be suitable for resale;
• be returned within the timeframe communicated by our Customer Service team.

Products that do not meet these conditions may not be accepted.

Return Shipping Costs

Unless the return results from our error or from confirmed faulty goods, Customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as Customers remain responsible for returned goods until they are received by our warehouse.

Faulty or Incorrect Products

If we confirm that products are faulty or were supplied incorrectly, we will, at our discretion:

• replace the products;
• issue a refund;
• provide another appropriate solution.

Each claim is assessed individually.

We may request the return of the products before making a final decision.

Refunds

Where a refund is approved, it will be processed using the original payment method wherever possible.

Refunds will normally be issued within a reasonable period after the returned products have been inspected.

Delivery charges will only be refunded where required by applicable law or where the return results from our error.

Professional Products

All products sold by Fille au Pluriel Limited are intended for professional beauty use only.

Customers are responsible for ensuring that products are:

• used by appropriately trained persons;
• applied in accordance with the manufacturer's instructions;
• stored correctly;
• patch tested where recommended.

Fille au Pluriel Limited cannot accept responsibility for damage resulting from misuse, incorrect application or failure to follow professional guidance.

Need Help?

If you have any questions regarding your order, delivery or return, our Customer Service team will be happy to assist you.

Fille au Pluriel Limited

563 Chiswick High Road

London W4 3AY

United Kingdom

Email: contact@filleaupluriel.co.uk