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Last updated: July 2026

1. About this Privacy Policy

This Privacy Policy explains how Fille au Pluriel Limited ("we", "our" or "us") collects, uses, stores and protects your personal data when you visit filleaupluriel.co.uk, create an account, place an order or otherwise interact with us.

We are committed to protecting your privacy and processing your personal data fairly, lawfully and transparently in accordance with:

the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018;
any other applicable UK data protection legislation.

Please read this Privacy Policy carefully before using our Website.

2. Data Controller

The data controller responsible for processing your personal data is:

Fille au Pluriel Limited

563 Chiswick High Road

London W4 3AY

United Kingdom

Company Number: 17215062

Email: contact@filleaupluriel.co.uk

If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us using the details above.

3. Personal Data We Collect

Depending on how you use our Website, we may collect the following categories of personal data.

Identity Data

first name;
last name;
company name;
job title;
Company Registration Number (where applicable).

Contact Data

billing address;
delivery address;
email address;
telephone number.

Professional Information

To verify eligibility for a professional account, we may collect supporting documentation such as:

beauty qualification or diploma;
proof of employment within the beauty industry;
student enrolment certificate;
proof of business registration;
any other document reasonably required for account approval.

Transaction Data

products ordered;
invoices;
payment status;
delivery information;
returns;
customer service communications.

Technical Data

When you visit the Website, we may automatically collect technical information including:

IP address;
browser type;
device information;
operating system;
pages visited;
date and time of access;
referring website.

Marketing Data

Where you have provided your consent, we may collect information regarding your marketing preferences and interactions with our communications.

4. How We Collect Your Data

Personal data may be collected:

when you create a customer account;
when you place an order;
when you contact Customer Services;
when you subscribe to marketing communications;
when you browse our Website;
through cookies and similar technologies;
from documents submitted during account verification.

We do not intentionally collect personal data from children.

5. How We Use Your Personal Data

We use personal data for purposes including:

creating and managing customer accounts;
verifying professional eligibility;
processing and delivering orders;
providing customer support;
responding to enquiries;
managing invoices and payments;
preventing fraud;
complying with legal obligations;
improving our Website and services;
analysing Website performance;
sending service-related communications.

Where you have given your consent, we may also use your data to send information about:

new products;
promotions;
educational content;
events;
marketing campaigns.

You may unsubscribe from marketing communications at any time.

6. Legal Basis for Processing

Depending on the circumstances, we process your personal data because:

it is necessary for the performance of a contract;
it is necessary before entering into a contract;
it is required to comply with legal obligations;
it is necessary for our legitimate business interests;
you have given your consent.

Where consent is relied upon, it may be withdrawn at any time.

7. Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data only where necessary for the operation of our business and the provision of our services.

Recipients may include:

our employees and authorised personnel;
IT service providers;
website hosting providers;
payment service providers (including Stripe);
logistics, warehousing and fulfilment partners;
delivery companies;
customer support providers;
marketing and email communication providers;
customer review platforms;
professional advisers (including accountants, auditors and legal advisers);
public authorities where disclosure is required by law.

All third-party service providers are required to process personal data only on our instructions and to implement appropriate security measures.

8. International Data Transfers

Most personal data is processed within the United Kingdom or the European Economic Area (EEA).

Some of our service providers may process personal data in countries outside the United Kingdom.

Where such transfers occur, Fille au Pluriel Limited will ensure that appropriate safeguards are implemented in accordance with UK data protection legislation.

These safeguards may include:

UK International Data Transfer Agreements (IDTA);
UK Addendum to the European Commission's Standard Contractual Clauses;
adequacy regulations issued by the UK Government;
other lawful transfer mechanisms recognised under UK GDPR.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods depend on the type of data and the applicable legal obligations.

For example, we may retain data:

while your customer account remains active;
for the duration necessary to manage orders and after-sales services;
to comply with accounting and tax obligations;
to establish, exercise or defend legal claims;
to prevent fraud.

When personal data is no longer required, it will be securely deleted, anonymised or archived where legally required.

10. Security of Personal Data

Fille au Pluriel Limited takes the security of personal data seriously.

We implement appropriate technical and organisational measures designed to protect personal data against:

unauthorised access;
accidental loss;
destruction;
alteration;
disclosure;
misuse.

These measures include, where appropriate:

secure hosting environments;
encrypted communications;
restricted access to personal data;
staff confidentiality obligations;
regular security monitoring.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Rights

Under the UK GDPR, you have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your personal data where applicable;
request restriction of processing;
object to certain processing activities;
request the transfer of your personal data to another organisation where technically feasible;
withdraw consent at any time where processing is based on consent;
lodge a complaint with the Information Commissioner's Office (ICO).

We may request proof of identity before responding to your request.

Requests will normally be answered within one month unless the law allows a longer period.

12. Cookies

Our Website uses cookies and similar technologies to:

ensure the Website functions correctly;
improve security;
analyse Website traffic;
remember user preferences;
improve user experience;
support marketing activities where consent has been provided.

When you first visit our Website, you will be presented with a cookie consent banner allowing you to:

accept all cookies;
reject non-essential cookies;
customise your cookie preferences.

Strictly necessary cookies cannot be disabled because they are essential for the operation of the Website.

Other cookies are used only where you have provided your consent.

You may change your preferences at any time using the cookie management tool available on the Website.

You may also configure your web browser to block or delete cookies. Please note that doing so may affect the functionality of certain parts of the Website.

13. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Customers should read the privacy policies published by those third parties before providing any personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in legislation;
technological developments;
changes to our business;
improvements to our services.

The latest version will always be published on our Website.

Customers are encouraged to review this Privacy Policy regularly.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact: