Shipping costs vary depending on the weight of your package. You can have your order delivered directly to your salon or to a pickup point (a popular option if you’re with a client and don’t want the delivery to interrupt your treatment).

And good news: shipping is free on all orders over €250 EXCL. VAT. 

Generally, if you place an order before 12 PM, we prepare and ship it on the same day. After that, delivery times depend on your location, but based on feedback from our customers, it's often very quick! However, there may be some additional delay during trade shows or other events. We always do our best to deliver to you as quickly as possible.

Once your order has been shipped, you will receive an email with a tracking link to check the status of your delivery. Convenient, you can track your package in real-time and know your delivery date.

On our website, you can place an order for delivery to metropolitan France, Corsica, and Belgium. 

We also deliver internationally, but you may also have a Fille au Pluriel distributor near you. For more information, please write to us at contact@filleaupluriel.fr, and we will direct you to our local partner or provide you with a customized quote.

Don't panic! If your package is lost, contact us as soon as possible. We are here to solve the problem and find the most suitable solution. Your satisfaction is our priority!

When you receive a package, it’s essential to check its condition in front of the delivery driver.

Here are the steps to follow if there’s a problem: 

1. Package condition: If you notice visible damage, you have two options: refuse the package or ask the delivery driver to note clear, specific issues on the delivery slip, with a signature and date.
   Please note that general statements such as “package refused,” “package damaged,” “package broken,” “package repackaged by DPD,” or “package accepted subject to inspection”… are not accepted because they are not specific enough.
2. Be specific when noting issues: damaged goods, product X is unusable or unsellable, a product is missing…
   Example: “Damaged goods: half the contents of the ‘Poupidou’ hard wax bag spilled into the box.”
3. Take photos: Document the problem by photographing the package and damaged products.
4. Contact us promptly** Email us at contact@filleaupluriel.fr with the photos, a description of the issues noted on the delivery slip, and a copy of the package invoice. 
   We’ll process your request as quickly as possible to find a solution.