I haven't received a confirmation for my order, has it been placed successfully?
If you haven't received a confirmation email after placing an order, it's possible that the order wasn't validated. To be sure, log into your account and check your recent orders. If you don't find anything, don't hesitate to contact us by phone or email, and we'll check it together!
FAQs From Same Category
To place an order, simply create a professional account. Once your account is created and validated, log in and you will be able to proceed with your order with ease.
We offer several payment options to make your life easier:
- Credit card (CB, Mastercard, Maestro, Visa): fast, secure, and accepted everywhere.
- Payment initiation**: A simplified bank transfer, to pay easily in just a few clicks.
- Apple Pay: Pay quickly with your iPhone
- Payconiq: A payment solution for our customers in Belgium.
- Check**: This is also possible. However, the order will be shipped once the check is received, so a little more patience will be necessary.
At the moment, we do not offer payment in installments. With us, it's "one purchase, one payment" - simple and hassle-free!
Yes, of course! If a product doesn't suit you, you can return it. Just make sure to comply with our return conditions (unused product, in its original packaging, etc.) and do it within the specified timeframe. For more details, please refer to our return policy in our general terms and conditions of sale.